Allergan – Contextual Inquiry

Allergan is a multi-national pharmaceutical corporation that produces branded and generic drugs, including Botox. I conducted a contextual inquiry into their call center admin portal used by Customer Service Representatives. Interviewed users and stakeholders, in addition to synthesizing the user research data to document findings and recommendations.

  • Date:

  • Client:

  • My Role:

    Contextual Inquiry, Semi-Structured Interviews, Analysis & Synthesis
  • Agency:

    Meredith Xcelerated Marketing

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